Book Reviews
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“Worried about talent walking out the door? Finnegan offers fresh thinking for solving the turnover problem in any economy”
– Patricia O’Connell, Management Editor
Business Week
“The Zappos culture is based on the dedication of our employees to our core values. Finnegan's book provides straightforward tactics and best practices that can be useful for companies looking to hold on to the dedication and enthusiasm of their employees.”
– Tony Hsieh, CEO
Zappos.com
“Rethinking Retention” makes a fresh and compelling case for a beefier talent retention model that is built on the very foundation of any business – process, strategy, and outcomes….Relevant and timely in the healthcare industry…Finnegan’s work is a rare example of sound theory meeting pragmatic, easily implemented tactics.”
– Doug Dean, CCP, SPHR, Chief Human Resource Officer Children’s Health System (Birmingham, AL)
“I had the pleasure of hearing Dick Finnegan speak at a conference and he definitely has his finger on the pulse of what it takes to retain top talent. Even in today's declining economy, top performers can and will walk out the door if their job isn't meeting their career expectations ... Dick is insightful in his assessment of why people leave and what it takes to retain them. The seven retention strategies he has developed have merit and are right on the money.”
– Dennis P. Gilhooley Sr. CPIM
Associate Partner- Public Sector Supply Chain
IBM Global Business Services
“Dick Finnegan's new book - Rethinking Retention - is a timely publication. While retaining your best employees is always important for every business enterprise, today's difficult economy makes this book a 'must read'. Rethinking Retention is a book full of of practical, useful advice that you can put to work today to improve retention of the employees you want to retain. It not only shows you where to look to identify retention problems in your organization, it guides you through the steps for developing the strategies and tactics tailored to meet your company's specific needs. This not a book just for HR professionals - anyone who manages people will benefit from the insights presented here.”
– John E. Sutton, Senior Vice President
Mercury Insurance Group
“Dick Finnegan has expanded and deepened the thought process for leaders in the quest to develop employee retention strategies. His book ventures beyond the traditional, first-response approaches and with sound data, presents a true value proposition for retention. Rethinking Retention in Good Times and Bad is a thought provoking yet practical guide that leaders in all types of organizations and in all industries can use.”
– Evelyn J. Pulliam
Vice President, Employment, Compensation, & Benefits
SYSCO
“Dick Finnegan is a true expert on turnover. He understands what causes it, and, more importantly, what individual effective steps a company can take based on its culture to reduce it.”
– Mary Steele, Director of Executive Compensation
Delta Airlines
“If you're serious about reducing employee turnover, read this book. Dick Finnegan has written an eminently practical book based on his deep experience and hard-won wisdom. He knows that a top-down, management-owned process is what works, and he has provided the road map."
– Leigh Branham, Author of
“The 7 Hidden Reasons Employees Leave”
“In the Quick Service Restaurant industry, retention is a key metric."Rethinking Retention In Good Times and Bad" provides real insight and most importantly processes that are proven to work across industries. This work clearly moves what was once the realm of well intentioned HR programs into business level strategies that rank right up there with the other top down processes that drive our businesses like sales, service and profit”
– John Kelley, Vice President Team Member Services
White Castle
I found Rethinking Retention in Good Times and Bad to be very practical, thought-provoking and, I have to admit, occasionally aggravating…as in, “Why didn’t I think of that?”! Dick Finnegan has blended solid research with his extensive personal experience and entertaining writing style to produce a terrific resource full of ideas we can use TODAY to start improving retention. If we’d had this book earlier, maybe Dick would still be with our company!
– Mimi Breeden, Director of Human Resources
SunTrust Banks, Inc
“Keeping and engaging your best employees – and avoiding the debilitating costs of turnover – are imperatives in today’s challenging and ever-changing economy. This book will show you how. Dick Finnegan writes like he speaks – with insight, focus and clarity – and he will leave you with the understanding and tools you need to systemically tackle this important topic in your own organization”
– Brad Cleveland, Senior Advisor and Former President / CEO International Customer Management Institute (ICMI)
“Retention is keeping the CEO up at night, and the insomnia is about to get worse. Dick Finnegan's new book is just the prescription.”
– RD Whitney, CEO
Tarsus Online Media and ONREC
When Dick speaks, people say...